Maintenance request

Report a Repair or Maintenance Issue

Keeping your rental property well maintained helps provide a safe and comfortable home for tenants while protecting the condition of the property.

At Ray White Youngs Rentals, we aim to respond to maintenance requests promptly and coordinate the right assistance.

If you notice a repair or maintenance issue, please report it as soon as possible. Early reporting can help prevent the problem from becoming worse.

What to Include

When submitting a maintenance request, please provide:

• A clear description of the issue
• The location of the problem
• Photos or videos, where possible
• When you first noticed the issue
• Your contact details and suitable access times if a contractor is needed

The more information provided, the easier it is for our property management team to assess the issue and arrange the next steps.

Urgent Maintenance

If an issue creates a serious health or safety risk, causes significant property damage, affects essential services, or creates a security concern, please contact our emergency maintenance line immediately.

For an immediate threat to life or safety, call 111 first.

Non-Urgent Repairs

For routine maintenance, please submit your request through Tapi Messenger. Include clear details and photos where available.

Our team will review the request, liaise with the landlord where required, and arrange the appropriate contractor.

Please do not arrange repairs yourself without prior approval from your Property Manager, as unauthorised work may not be reimbursed.

Need Help?

If you need assistance with a maintenance request, contact Ray White Youngs Rentals and our team will help guide you through the process.