Maintenance request

Keeping your rental property in good condition is important for both tenants and landlords. At Ray White Youngs Rentals, we’re committed to responding to maintenance requests promptly and helping ensure your home remains safe, comfortable, and well cared for.

If you’ve noticed a repair or maintenance issue, please report it as soon as possible. Early reporting helps minimise further damage, supports faster repairs, and allows us to coordinate the appropriate contractors efficiently.

Before You Lodge Your Maintenance Request

To help our property management team assess the issue quickly, please include as much information as possible, including:

• A detailed description of the repair or maintenance issue
• The exact location of the problem within the property
• Photos or videos that clearly show the issue (where possible)
• When you first noticed the problem and whether it has worsened
• Your preferred contact details and suitable times for access if a contractor is required

Providing complete information helps us respond more efficiently and arrange repairs sooner.

Urgent Maintenance

Some maintenance issues require immediate attention. If the problem:

• Presents a risk to health or safety
• Causes serious damage to the property
• Affects essential services such as water, electricity, plumbing, or heating
• Creates a security concern, such as a broken lock or damaged external door

please contact our emergency maintenance line immediately so we can assist as quickly as possible.

If there is an immediate threat to life or safety, always call 111 first.

Non-Urgent Maintenance Requests

For general repairs and routine maintenance, please submit your request through Tapi Messenger.

When lodging your request, include clear details and upload photos where available. Once received, our property management team will review the information, liaise with the property owner where required, arrange the appropriate contractor, and keep you informed throughout the process.

Please do not organise repairs independently unless you have received prior authorisation from your Property Manager, as unauthorised work may not be reimbursed.

Need Assistance?

If you have any questions about a maintenance request or need guidance on the best way to report an issue, the team at Ray White Youngs Rentals is here to help. We’re committed to ensuring maintenance matters are managed professionally and with minimal disruption to your tenancy.